Shipping & Returns
US only
We ship to all 50 states, including PO boxes and APO/FPO addresses.
Ships in 2–3 business days
Then usually 3–7 business days to arrive. You’ll get a tracking number when it leaves.
Free over $50
Otherwise a flat $6.95 per order, wherever you are in the US.
Shipping
We can’t ship outside the US yet. Candles are packed so they arrive in one piece, but very hot weather can soften wax in transit. If your candle arrives a little out of shape, let it cool at room temperature before lighting.
Returns
- Unopened and unused items can be returned within 30 days of delivery for a full refund of the item price. Return shipping is paid by you unless the mistake was ours.
- Used items (a lit candle, opened reed sticks, a used spray) can’t be returned, since scent is personal and we can’t resell them. If something isn’t right, write to us anyway and we’ll do our best.
- Gifts: we can refund the original buyer or offer store credit to the person who received it.
Damaged or missing orders
If something arrives broken, leaking or missing, email us a photo within 7 days of delivery. We’ll send a replacement or a full refund, including shipping, and you won’t need to send anything back. If tracking shows delivered but you can’t find your package, tell us and we’ll help sort it out with the carrier.
How to start a return
- Email hello@example.com with your name and what you’d like to return.
- We’ll reply within 1–2 business days with the return address.
- Once it arrives back with us, we refund your original payment method. Banks usually take 5–10 business days to show it.